Shipping policy

Processing Time

All orders are processed within a maximum of three business days from the date of the order.

Shipping Schedule for Dry Items

Non-frozen orders received from Monday to Friday will be shipped out the next business day.

Undeliverable Packages or Failed Deliveries

Any package that remains undeliverable by UPS or USPS will be returned to our store. Upon receiving the return, we will authorise a refund for all items ordered, excluding the shipping fee. Customers still interested in receiving their items must place a new order.

Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team for assistance.

Conclusion

We strive to ensure your orders are processed and delivered promptly while maintaining the quality and freshness of our products. Thank you for choosing Joe’s African & Caribbean Market. We look forward to serving you!